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Club House Review Australia
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Contact Club House Support

Club House is an independent review project relating to the online casino brand Club House, operated via clubhouse-aussie.com. This page explains how you can get in touch with the support team of Club House, as well as important legal and regulatory contact information relevant for players in Australia.

How to Contact Us

If you need assistance, feel free to reach out through our contact form below. Provide your name, email address or messenger ID, and a brief description of your request, and our team will get back to you as soon as reasonably practicable.

We aim to reply to all inquiries within one business day. For faster support related to your Club House gaming account, we recommend that you use the on-site live chat feature available at clubhouse-aussie.com. If telephone support is provided by the operator, the relevant numbers will be listed directly on the official website.

Primary Support Contact

For general questions, account issues, or responsible gambling concerns relating to Club House, you can contact the operator's support team directly:

When contacting support, we encourage you to include:

  • The e-mail address registered to your gaming account (if applicable)
  • A clear description of the issue, including relevant dates, transaction IDs, and game titles where possible
  • Any screenshots or documents that may help the support team assess your request

Operator and Licensing Information

The Club House brand, as reviewed on Club House, is owned and operated by:

  • Operator: Dama N.V.
  • Legal form: N.V. (public limited company under Curaçao law)
  • Registered address / headquarters: Scharlooweg 39, Willemstad, Curaçao
  • Company registration number: 152125
  • E-gaming licence: 8048/JAZ2020-013
  • Licensing authority: Antillephone N.V., Curaçao (master licence holder)

A related payment agent entity may be involved in processing certain transactions:

  • Payment agent: Strukin Ltd, Cyprus (no dedicated customer contact address disclosed; payment agent only)

The licence information above has been validated against the operator's footer seal and Antillephone N.V. records and is treated as current through 2026 unless expressly revoked or amended by the relevant authority.

Regulator Contact and Complaints (Curaçao)

If you have a complaint that you believe has not been resolved satisfactorily by the Club House support team, you may be able to escalate it to the licensing authority in Curaçao. The current dedicated contact used by Antillephone N.V. for player complaints and regulatory correspondence is:

Before escalating a complaint, you should normally:

  1. Submit a clear and detailed complaint to [email protected] and allow a reasonable time for response and resolution.
  2. Collect and retain all relevant correspondence, transaction records, screenshots, and any internal complaint reference numbers.
  3. When contacting the regulator, provide:
    • Your full name and country of residence
    • The website address you used (e.g. clubhouse-aussie.com)
    • A chronological description of the issue and steps taken with the operator
    • Copies of the evidence mentioned above

Important: Antillephone N.V. acts as a licensing body under Curaçao law with limited direct oversight over day-to-day operations. It is not a court or ombudsman. Its ability to intervene will depend on the specific facts of your case and applicable regulatory policies.

Information for Users in Australia

Club House is an informational review resource aimed at Australian users who wish to understand how offshore-licensed online casinos, such as Club House, operate. While Club House accepts Australian players and offers services in AUD and, in some instances, crypto, it operates under a Curaçao e-gaming licence and is not licensed by any Australian state or territory regulator.

For information about the Australian Government's approach to offshore gambling and the register of illegal or blocked gambling sites, you can consult:

ACMA does not provide dispute resolution for offshore operators and does not supervise Dama N.V. However, it may take enforcement action, including website blocking, where offshore gambling services are provided in breach of the Interactive Gambling Act 2001 (Cth). Australians should be aware that:

  • The protections available under Australian gambling regulation may not apply to offshore casinos.
  • Enforcement and complaint processes will usually be governed by the operator's licensing jurisdiction (here, Curaçao).
  • Access to a site can be interrupted or blocked if ACMA or local ISPs implement technical restrictions.

Fairness, RNG and Game Provider Information

Game fairness and random number generator (RNG) certification for providers used by Club House are generally provided by the game developers themselves. For example, BGaming publishes information on testing and fairness at:

  • BGaming fairness and RNG information: https://bgaming.com/fairness

Additional academic and industry research on offshore gambling markets can be found through specialist journals, such as those accessible via:

These external resources are provided for informational purposes only. Club House does not control or endorse the content of third-party sites and is not responsible for their accuracy or availability.

Use of This Contact Page

The contact form on this page is primarily intended for:

  • Questions or feedback about the accuracy, completeness, or clarity of our Club House review at Club House
  • Reporting outdated information (for example, licence status, payment methods, or bonus terms that have changed)
  • Media, press, or academic inquiries relating to offshore gambling and the Club House brand

It is not a direct communication channel to Dama N.V., Strukin Ltd, or Antillephone N.V. For account-specific issues, deposits, withdrawals, bonuses, or game problems, you should always contact [email protected] or use the official live chat on the casino website first.

Data Handling, Privacy and Security

When you contact us through this page, we will generally receive the e-mail address or messenger ID you provide, together with the content of your message. By submitting the form or sending an e-mail, you acknowledge and agree that:

  • Your details may be used solely for the purpose of reviewing, responding to, and, where relevant, escalating your inquiry.
  • We may need to forward non-sensitive extracts of your query (without unnecessary personal data) to the operator or other third parties if you explicitly request assistance that requires such communication.
  • We cannot guarantee confidentiality of communications sent over the internet; you should avoid including passwords, full payment card numbers, or other highly sensitive information.

Club House does not operate gaming accounts, process player deposits or withdrawals, or hold player balances. Any rights you have under privacy or data protection law regarding your casino account data should be exercised directly with the operator, Dama N.V., via [email protected].

Responsible Gambling and Urgent Assistance

If your request relates to problem gambling, self-exclusion, or financial harm, you should immediately contact the Club House support team through the official website for urgent actions such as account closure, deposit limits, or cooling-off periods. In addition, Australian residents can access local support services, including:

  • National or state-based gambling helplines (numbers differ by state/territory)
  • Counselling and support organisations that specialise in gambling-related harm

Club House does not provide clinical advice or emergency support. If you are in immediate danger or experiencing a crisis, you should contact local emergency services in Australia.

Timeframes, Updates and Limitations

We make reasonable efforts to ensure that the contact, licensing, and regulatory information on this page remains accurate and up to date through 2026. However:

  • Corporate structures, licence numbers, and regulator processes can change without prior notice.
  • Response times from both Club House and the Club House operator may vary depending on request complexity and volume.
  • Nothing on this page constitutes legal advice. If you require formal legal guidance about gambling law, offshore operators, or your specific circumstances, you should consult a qualified legal practitioner in your jurisdiction.

By using the contact options described on this page, you accept these limitations and understand that Club House is a review and information resource, not a gambling operator or regulator.

Contact Form

You can also reach us directly through the following contact form. Please provide a valid e-mail address or messenger contact and a clear message so that we can respond effectively.