Responsible Gaming

Responsible gaming at clubhouse-aussie.com (the online gambling site reviewed under the project name "Club House") is based on the principle that gambling is a form of entertainment, not a way to earn regular income or solve financial problems. The goal of this page is to help you make informed, conscious decisions about when, how and why you play, and to provide clear tools to stay in control.

Dama N.V., the operator of clubhouse-aussie.com, encourages all players in Australia to gamble within their financial and personal limits. If you ever feel that your gaming is becoming difficult to control, our support team is available to provide information about limits, cooling-off tools and professional help resources.

Risk Awareness

Gambling always carries financial and psychological risks. Understanding these risks and recognising early warning signs is essential to maintaining control and avoiding gambling-related harm.

Typical warning signs of problematic gambling

• Preoccupation with gambling: Frequently thinking about the casino, planning the next session or bet, or reliving past wins and losses when you should be focusing on other tasks (work, study, family).
• Escalating time and money spent: Gradually increasing deposit amounts, chasing losses, or needing to bet larger stakes to feel the same excitement.
• Loss of control: Finding it hard to stop after a planned time, repeatedly breaking self-set limits, or playing longer when you are tired, stressed or upset.
• Financial strain: Using money needed for bills, rent, loans or daily expenses to gamble, borrowing from friends or family, taking out loans, or selling possessions to continue playing.
• Concealing behaviour: Hiding gambling activity, bank statements or browser history, lying about the time or money spent, or feeling ashamed and avoiding conversations about gambling.
• Impact on relationships and work: Conflicts with partners or family about gambling, reduced performance at work or study, absenteeism, or losing interest in social activities that are not gambling-related.
• Emotional distress: Feeling guilt, anxiety, irritability or depression related to gambling outcomes, or gambling to escape difficult feelings, loneliness or problems in other areas of life.

Short self-assessment checklist

The following questions are for personal reflection only and are not a medical diagnosis. Answer "yes" or "no" to each statement:

• 1. I often spend more time or money gambling than I originally planned.
• 2. I have tried to cut down or stop gambling but found it difficult.
• 3. I sometimes gamble with money intended for bills, rent, food or other essentials.
• 4. I feel restless, irritable or anxious when I cannot gamble.
• 5. I have hidden or downplayed my gambling from family, friends or colleagues.
• 6. Gambling has caused arguments, mistrust or other problems in my relationships.
• 7. I gamble to escape from stress, sadness, loneliness or other negative emotions.
• 8. I have borrowed money, used credit or sold belongings to fund my gambling.
• 9. I have neglected work, study or personal responsibilities because of gambling.
• 10. I believe that a big win will solve my financial or personal problems.

Interpretation: If you answered "yes" to one or two questions, consider using the limit tools described below and monitoring your behaviour closely. If you answered "yes" to three or more questions, you may be at risk of gambling-related harm and should consider contacting professional support services listed on this page.

Limits & Tools

clubhouse-aussie.com provides tools designed to help you manage your gambling activity proactively. Setting realistic limits before you start playing is one of the most effective ways to stay in control.

Deposit limits (daily, weekly, monthly)

You can set deposit limits in your personal account. The exact wording of sections in your account may differ slightly, but the typical process is:

1. Log in: Sign in to your player account on clubhouse-aussie.com using your usual credentials.
2. Open your profile or "Responsible Gaming" area:
   • Click on your account icon or username in the top menu.
   • Select "Profile", "Account Settings", or directly "Responsible Gaming" (if available).
3. Find deposit limit settings:
   • Navigate to the section labelled "Deposit Limits", "Limits" or similar.
   • You will usually see options for daily, weekly and monthly limits.
4. Enter your limit amounts:
   • Decide how much you can comfortably afford to lose within each period without affecting essential expenses. This should be money you can absolutely afford to spend on entertainment.
   • For each period (for example, day/week/month), type an amount in AUD, such as:
     • Daily: e.g. "50"
     • Weekly: e.g. "150"
     • Monthly: e.g. "400"
   • Ensure the limits you set are lower than the maximum you feel you could possibly afford - they should be conservative and protective.
5. Confirm and save:
   • Click "Save" or "Confirm" to apply your limits.
   • You may receive a confirmation message on screen or via e-mail.

Important: Reducing your deposit limits usually takes effect immediately or as soon as technically possible. Increasing your limits may be subject to a cooling-off period (for example 24 hours or more) for your protection, and in some cases may require reconfirmation. Dama N.V. reserves the right to maintain or lower limits where risk indicators are present.

Time limits and session tools

To help manage the time you spend gambling, you may be able to use the following tools in your account or within games:

• Session timers:
  • In the "Responsible Gaming" or "Limits" section, look for "Session Time Limit" or similar.
  • Set the maximum duration of a single continuous session, for example 30, 60 or 120 minutes.
  • Once this limit is reached, you may receive an on-screen notification and be automatically logged out or prompted to take a break.
• Reality checks / reminders:
  • Enable periodic pop-up messages (for example every 30 or 60 minutes) that show how long you have been playing and how much you have staked or lost/won in that period.
  • These reminders are designed to help you reassess whether you wish to continue.

Short "Time-Out" (24 - 72 hours)

If you feel you need a brief pause from gambling to regain control, you can request a temporary suspension ("Time-Out") of your account:

1. Access the Time-Out feature:
   • Log in and go to "Responsible Gaming" or "Self-Exclusion / Time-Out" within your account.
   • If the option is not visible, you can contact customer support at [email protected] and request a Time-Out.
2. Select the Time-Out period:
   • Choose a period such as 24 hours, 48 hours or 72 hours.
3. Confirm your request:
   • Read the information about what will happen during the Time-Out (for example, no access to games or deposits).
   • Click "Confirm" or provide a clear written request by e-mail stating the desired Time-Out period.
4. During Time-Out:
   • You will not be able to place bets or make deposits until the Time-Out period ends.
   • You may still be able to log in to view your balance or request withdrawals, depending on technical implementation and legal obligations.

For longer breaks (6 months or more) or permanent closure, please refer to the Self-Exclusion section below.

Self-Exclusion

Self-exclusion is a voluntary measure allowing you to block access to your account for a long, pre-defined period, or permanently. This is recommended if you feel unable to control your gambling or if other tools (such as limits or short Time-Outs) are not sufficient.

How to request temporary or permanent self-exclusion

1. Locate the "Self-Exclusion" section:
   • Log in to your account at clubhouse-aussie.com.
   • Open your "Profile", "Account Settings" or "Responsible Gaming" section.
   • Select "Self-Exclusion" or "Account Closure / Self-Exclusion" if available.
   • If you cannot find the section, e-mail [email protected] from the registered e-mail address on your account, clearly stating that you wish to self-exclude and for how long.
2. Choose the exclusion period:
   • Available periods may typically include:
     • 6 months
     • 1 year
     • 2 years
     • 5 years
     • Lifetime (permanent)
   • Select the minimum period that you believe is necessary to protect you from harm. For serious concerns, longer periods or permanent exclusion are recommended.
3. Confirm your decision:
   • Carefully read the explanation of consequences (for example, access restrictions, inability to reverse the decision during the selected period).
   • Tick any required confirmation boxes and click "Confirm Self-Exclusion", or confirm by e-mail stating clearly: "I request self-exclusion from my account for . I understand that this decision cannot be reversed during this time."
4. Support contacts:
   • If you require assistance in choosing an appropriate exclusion period or understanding its implications, contact:
     • E-mail: [email protected]
   • You may also seek professional counselling from Australian support services listed in the Support Resources section.

Consequences of self-exclusion

• Account access:
  • During self-exclusion, you will not be permitted to log in for gambling purposes, place bets or make deposits.
  • Depending on legal and technical settings, limited access may be provided solely for the purpose of withdrawing any remaining eligible balance or verifying account details.
• New accounts:
  • You must not attempt to open new accounts with clubhouse-aussie.com or any related domains operated by Dama N.V. while you are self-excluded.
  • If we identify attempts to circumvent self-exclusion, Dama N.V. may close any related accounts and void activity in line with applicable terms and conditions.
• Existing balances and withdrawals:
  • Any real-money balance that is not subject to dispute or verification requirements may generally be withdrawn in accordance with the casino's standard withdrawal procedures and anti-money laundering obligations.
  • Self-exclusion does not automatically entitle you to a refund of past losses or to compensation for bets already placed.
• Bonuses and promotions:
  • All participation in bonuses, tournaments and promotions will cease for the duration of the self-exclusion.
  • In some cases, pending bonus offers may be cancelled when self-exclusion is applied.
• End of exclusion period:
  • For fixed-term exclusions (for example 6 months or 1 year), your account will generally remain blocked until the end of the period.
  • In some circumstances, reactivation may not be automatic and may require a written request and additional checks. clubhouse-aussie.com reserves the right to maintain restrictions if risk indicators remain high.
  • For lifetime (permanent) self-exclusion, your account will not be reopened.

Important legal and safety notice: Self-exclusion at clubhouse-aussie.com applies only to your account with this operator (Dama N.V.) and does not automatically extend to other gambling providers, whether in Australia or offshore. To increase your protection, please review national self-exclusion schemes and blocking tools described in the Support Resources section below.

Support Resources

If gambling is causing you concern, you are not alone. There are specialised, confidential services in Australia and internationally that can support you and your family. clubhouse-aussie.com encourages all players who experience difficulties to contact professional services as early as possible.

Local support for players in Australia

The following Australian services provide free, confidential assistance for people experiencing gambling-related harm and for their families. Information below is accurate to the best of our knowledge as of 2026; please refer to each organisation's website for the latest details.

• Gambling Help Online (Australia-wide)
  • Website: gamblinghelponline.org.au
  • Online chat & e-mail: 24/7 anonymous counselling via website.
  • Languages: English, with access to interpreter services for other languages on request.
• National Gambling Helpline (via Lifeline and state services)
  • Phone (Lifeline): 13 11 14 (crisis support; may provide referral pathways for gambling issues).
  • Phone (National Gambling Help Service): 1800 858 858 (available 24/7 in most states and territories).
  • Languages: English, with translation services available in many community languages.
• State and territory Gambling Help services (examples)
  • NSW Gambling Help: 1800 858 858; gamblinghelp.nsw.gov.au
  • Victoria (Gambler's Help): 1800 858 858; gamblershelp.com.au
  • Queensland Gambling Help: 1800 858 858; gamblinghelpqld.org.au
  • Equivalent services operate in other states and territories; the national helpline can direct you to local support near you.

These services generally offer free counselling, information, referral to financial counsellors, and online resources for both gamblers and affected others.

International support organisations

National and regional self-exclusion schemes

In addition to the account-based tools provided by clubhouse-aussie.com, some countries operate centralised self-exclusion registers that cover multiple licensed operators. While these schemes do not directly regulate offshore sites like clubhouse-aussie.com (licensed in Curaçao by Antillephone N.V., licence no. 8048/JAZ2020-013), they may help protect you when you are playing with locally licensed providers in those jurisdictions.

• United Kingdom - GamStop
  • Website: gamstop.co.uk
  • Free service allowing UK-based players to self-exclude from all UK-licensed online gambling sites for set periods.
• Spain - RGIAJ (Registro General de Interdicciones de Acceso al Juego)
  • Website: Via the Spanish Directorate-General for the Regulation of Gambling: ordenacionjuego.es
  • Allows residents to exclude themselves from licensed land-based and online gambling within Spain.
• Other national registers:
  • Some EU and non-EU jurisdictions (for example, Sweden, Belgium, certain Canadian provinces) operate official exclusion registers. Check your local regulator's website for details if you reside outside Australia.

Australian regulatory note: The Australian Communications and Media Authority (ACMA) maintains information on illegal offshore gambling services at acma.gov.au. While ACMA does not operate a national online casino exclusion register as of 2026, state and territory regulators may provide venue-based exclusion options for land-based gambling.

Device and website blocking tools

Technical blocking tools can help reduce temptation by restricting access to gambling sites and apps on your devices:

• Gamban
  • Website: gamban.com
  • Subscription-based software that blocks access to thousands of gambling sites and apps on computers and mobile devices.
• BetBlocker
  • Website: betblocker.org
  • Free blocking application that allows you to restrict access to gambling content for chosen durations.
• Other tools:
  • Built-in parental controls, browser add-ons and network-level filters may also be configured to block gambling sites.

Family and affected others - support resources

Family members, partners and friends can also access dedicated support:

• Australian services for families:
  • Gambling Help Online and state Gambling Help services offer counselling for affected others, including partners and relatives.
• International support groups:
  • Gam-Anon: A fellowship for family and friends of people with gambling problems - gam-anon.org.
  • Online forums and moderated support communities linked from Gambling Therapy and GamCare websites.

Confidentiality and professional standards: The services listed above are independent from clubhouse-aussie.com and generally provide confidential, non-judgmental support delivered by trained counsellors or peer groups. clubhouse-aussie.com does not share your personal gambling history with these organisations, and any information you choose to provide to them is subject to their privacy policies and applicable law.

Help for Family

Gambling problems can affect partners, children, relatives and close friends. If you are concerned about someone who plays at clubhouse-aussie.com or elsewhere, your support can make a meaningful difference, but your own wellbeing must also be protected.

How to approach a conversation

• Choose the right moment:
  • Pick a calm, private time when the person is not currently gambling, under the influence of alcohol or in a highly emotional state.
• Use non-judgmental language:
  • Focus on your feelings and observations rather than accusations. For example: "I'm worried because I've noticed you seem stressed after gambling," instead of "You're ruining everything with gambling."
• Listen actively:
  • Allow them to talk about their experiences without interrupting. Acknowledge that stopping or reducing gambling is difficult and that shame or fear may be involved.
• Offer support, not ultimatums (except in crisis):
  • Encourage them to consider professional help and the use of limit tools or self-exclusion. Avoid promises that you will cover debts or hide problems for them.

Engaging the person in support

• Suggest starting with anonymous options such as Gambling Help Online chat or an international service like Gambling Therapy if they are reluctant to talk by phone.
• Offer to sit with them while they complete an online self-assessment or contact a helpline.
• Encourage them to set deposit limits, time limits or to request self-exclusion from clubhouse-aussie.com, explaining that these measures are protective rather than punitive.

Support groups and resources for families

• Australian resources:
  • Gambling Help Online provides information pages and live counselling for affected others: gamblinghelponline.org.au.
  • State Gambling Help services (for example, Gambler's Help in Victoria, Gambling Help NSW) offer free counselling and group programs for families.
• International forums and chats:
  • Gambling Therapy's forums include dedicated spaces for family and friends.
  • Gam-Anon offers face-to-face and online meetings for relatives and friends: gam-anon.org.

Recommended next steps for families

• Seek professional advice:
  • Consider contacting a psychologist, psychotherapist or counsellor experienced in gambling-related harm, either privately or through public health services.
  • Use Australian helplines (for example 1800 858 858) to obtain tailored referrals.
• Protect your finances:
  • Review joint financial arrangements, secure personal bank accounts and consider independent financial counselling if necessary.
• Look after your own wellbeing:
  • Engage in self-care, maintain supportive relationships and, where appropriate, participate in support groups for affected others.

Operator's Commitment

clubhouse-aussie.com is owned and operated by Dama N.V., a company registered in Curaçao (registration number 152125, address Scharlooweg 39, Willemstad, Curaçao) and licensed by Antillephone N.V. under licence 8048/JAZ2020-013. While the service is offered to Australian players on a cross-border basis, Dama N.V. recognises the importance of aligning its practices with international responsible gambling standards and relevant Australian harm-minimisation expectations.

Internal risk monitoring and interventions

Subject to applicable privacy and data-protection laws, clubhouse-aussie.com may use automated and manual processes to identify patterns of play that could indicate increased risk of gambling-related harm, including but not limited to:

• Frequent deposits within short timeframes, especially following substantial losses.
• Use of multiple payment methods or rapid escalation in stake size.
• Extended continuous play sessions without breaks.
• Repeated requests to increase deposit limits shortly after reductions.
• Communications to customer support suggesting loss of control, distress, or financial harm.

Where such patterns are detected, the operator may:

• Display responsible gambling messages and encourage the use of limits, Time-Outs or self-exclusion.
• Temporarily restrict certain account features (for example, further limit increases) while clarifying the situation with the customer.
• In serious cases, impose limits, Time-Outs or self-exclusion on a precautionary basis in line with applicable terms and risk policies.

Conditions under which support may contact you

Customer support may proactively contact you using the e-mail address registered in your account (for example, [email protected] as the sender) in the following non-exhaustive circumstances, taking into account Curaçao licensing requirements and international best practice:

• Clarifying responsible gambling options:
  • If your activity suggests that you might benefit from limit tools or self-exclusion (for example, repeated high-value deposits or frequent failed attempts to increase limits), we may send informational messages about available protections.
• Confirming material changes to limits or exclusions:
  • When you request substantial increases to existing limits, or when you end a Time-Out or fixed-term exclusion (where permitted), we may contact you to confirm your decision or provide cooling-off information.
• Serious risk or welfare concerns:
  • If your communications or behaviour strongly indicate significant harm (for example, explicit references to severe financial ruin or self-harm), we may:
    • Recommend immediate contact with crisis services (such as Lifeline in Australia: 13 11 14); and
    • Take protective measures regarding your account (for example, immediate suspension or self-exclusion).

Dama N.V. is not a clinical service provider and cannot offer medical advice or crisis intervention. Its role is limited to providing information, implementing technical protections on its own platform, and referring players to professional services where appropriate.

ACMA and grey-market context: Offshore gambling services may be subject to investigation or blocking by Australian authorities, including the Australian Communications and Media Authority (ACMA). Information about ACMA's powers and its register of illegal offshore gambling sites is available at acma.gov.au. Nothing on this page overrides the application of Australian law or the actions of Australian regulators.

Updates

Responsible gambling practices, legal standards and regulatory expectations may change over time, both in Curaçao and in Australia. clubhouse-aussie.com therefore reserves the right to amend this Responsible Gaming page and related policies as needed.

How you will be informed of changes

• Website notifications:
  • Material updates to responsible gambling tools or policies may be highlighted via banners, pop-ups or notifications when you log in to your account.
• E-mail communication:
  • For significant changes that materially affect your rights or obligations, we may send an e-mail to the address registered on your clubhouse-aussie.com account, outlining the changes and the date they take effect.
• Policy review:
  • You are encouraged to revisit this page regularly to familiarise yourself with the latest version, especially before making important decisions about your gambling behaviour.

Last updated: 2 March 2026

Contact & Feedback

If you have questions about responsible gaming at clubhouse-aussie.com, wish to apply or adjust limits or self-exclusion, or would like to provide feedback on how we can improve our protective measures for Australian players, please use the contact channels below.

Responsible gaming contacts

• E-mail (primary): [email protected]
  • Purpose: general support, responsible gambling enquiries, limit or self-exclusion requests, and escalation step 1.
  • Languages: English.
• Regulator contact (licensing authority in Curaçao):
  • E-mail: [email protected]
  • Purpose: communication with Antillephone N.V. (the licensing authority for Dama N.V.) regarding licensing-related matters. This is not a direct player support line and should generally be used only for formal regulatory concerns.

Telephone support numbers for responsible gambling matters are not currently specified. Where urgent emotional or safety concerns exist (for example, risk of self-harm), you should immediately contact local emergency services or crisis helplines in Australia (such as Lifeline on 13 11 14) rather than relying on e-mail communication.

Feedback and self-control request form (outline)

You can contact [email protected] with the subject line "Responsible Gaming - Self-Control Request" and include the following information:

1. Your full name and username (as registered on clubhouse-aussie.com).
2. Clear description of your request, for example:
   • "Set / reduce my daily deposit limit to AUD."
   • "Apply a Time-Out for [24/48/72] hours."
   • "Apply self-exclusion for ."
3. Optional comments about any difficulties you are experiencing and whether you would like information about professional support services in Australia.

By providing accurate and complete information, you help Dama N.V. process your request promptly and implement appropriate protective measures on your account.

Disclaimer: This Responsible Gaming page is intended to provide general information about harm-minimisation measures at clubhouse-aussie.com and to direct you to independent support services. It does not constitute legal, financial, psychological or medical advice. For professional assistance, please contact qualified practitioners or the helplines and organisations listed above.